Build Customer Loyalty With Regular Follow-ups And Personalized ServiceNov 07, 2023
I follow up with them quarterly, every 2 to 3 grooms, and every time I have them do a different. So when I had my groomer do their pet I always let them know and then I would also just call them a few days after the groom. “Hey, I saw that Fluffy saw Amy. Was there anything that I should be aware of? Are you guys good? Do you have any concerns? If you have anything just let me know. I saw the after photo. Fluffy looks amazing. I’m kind of jealous. That looks like Amy had a great time and really bonded with Fluffy.” Creating that kind of loyalty and showing them that you appreciate them too.
Don't Miss Out!
New blogs, motivation, and workshop invites delivered to your inbox.
We hate SPAM. We will never sell your information, for any reason.