I have always hated the saying "old dog's can't learn new tricks". We all know that's not true... The old dog simply knows eventually you'll give up and probably give him the treat anyway. You have trained your brain to avoid doing a budget! Let's start by first making a conscious decision that you will take firm control of your personal finances first. Business finances and implementing an accounting process can take a back seat for 90 days while you tackle your personal bills. This may seem crazy but it's like learning to groom- if you don't understand the bath you have no hope of ever creating a perfect groom. Before starting your day, look at your appointment book, not just the breeds and haircuts but how much the grooms are, are there any upsells, are they being charged based on time? Spend a few minutes each morning to make a note of your balances, your debt, and if you use the envelope system how much is in each envelope. The...
If you have ever had a toddler in your house, then you know the game of “if I close my eyes then I disappear.” This is called Object Permanence in the world of Developmental Psychology; the kids don’t understand that the world around them still exists even if they can’t see it. That's why dogs are smarter than babies, they know that ball hidden behind your back is still there... Cats are even smarter because they just don't care.
Now think about that once a year doodle, most often they've chosen to completely ignore their dog being slowly mummified in matts. Somehow they assume we will have a magic wand to just wave to make it all better, but sadly we don't.
What about your own financial feelings? How do you act when you think about your personal budget or your business budget for your grooming salon? If you don’t print out bank statements, reports or look at your financial statements, does that mean you're not...
Maybe that's garter belts and lingerie, a bottle of wine and candles... I often find myself fantasizing about a juicy double bacon cheeseburger that I indulge in while wearing pj pants binging on Netflix... I have no doubt in my mind that a personal budget and/or money reports for your business were NOT at the top of that sexy list! LOL
That’s true for most people. Ask nearly any groomer and they’ll all tell you they hate budgets and bookkeeping. No one hates burgers, even vegans have plant based burger alternatives. Think about how you feel right before biting into a burger, your mouth waters, you close your eyes, it's like the pottery scene in Ghost. (if you don't know what I'm talking about, google that) If that's not sexy I don't know what is... You can train your brain to create that same sense of pleasure when you do your...
I'm generally a positive person, I pride myself on being a realistic optimist- if there ever was such a thing. When life seem to be traveling in the right direction it's easy to be grateful. When my life is on fire and I'm watching everything crumble I have the peanut gallery letting me know, "the universe has a plan" and "it's bad luck". The harsh reality is that sometimes it's my own fault. My less than perfect self has led me to a potential string of bad luck. Bad planning, over estimating what I can get done or not thinking about what would happen, like a game of Jenga with my life scattered on the ground. I find myself taking a deep breathe in and giving myself the mercy I would give someone else. I'm my biggest critic, we all generally are our biggest critic. All we can ever do is be our best, that bar can be set reasonably or unreasonably.
When I'm in the thick of struggling with gratitude the last thing I want to hear is...
"Run your own race", the middle aged gym teacher would tell us moments before blowing the whistle. We knew we didn't want to be the last girl to cross the finish line, that person would have some menial task to perform. Collect 100 cones, make sure all the soccer balls were filled, or some other task that made teenagers groan.
As a sprinter I would dash quickly ahead of everyone, knowing someone would quickly be following at my heels. I wanted to be first. I'd push myself, feeling myself losing steam, yet people started to pass me. First one, then two and three. I'd feel my legs grow heavy, and my lungs begin to burn as I desperately tried to hold for middle of the pack. By mile two I was exhausted and burnt out; I would fall further and further back. I'd never be last but I would never never be first, or even the top 50% of my soccer team.
I would tell myself they were more talented, have longer legs, they were simply "luckier"....
Ask Yourself These 3 Questions Before Hiring an Assistant
Hiring an assistant can be a great way to expand your business and your services. While she’s taking care of the administrative portion of your business, you can focus on your clients and the money-making tasks. However, don’t jump into the interview process without first asking yourself these five questions:
1. What kind of person do I want to hire?
Do you want someone who is just starting out so you can train them in the way you like things done or do you want someone with experience who can just run with a job until it’s complete? Do you want someone who will work only for you or are you willing to hire someone who has multiple jobs?
2. Can you afford an assistant?
If you’re overburdened with your own work and business isn’t moving forward, hiring an assistant is a smart move. Look at your books and realistically determine a budget for this assistant and stick to it. Keep in mind, the more...
No one is here to tell you what to do with your life; that's not the purpose of Savvy Groomer. The goal is to be your Jiminy Cricket, and always let your conscience be your guide... To be that little voice to ask you "is this what I need right now?". I needed an Emotional Heimlich today, I needed to admit I was choking, drowning in tasks, to do lists, stress. I am relentless on myself:
"you should have done that yesterday, now you'll have to squeeze it in today"
"there's no reason this should take so long"
"this looks like garbage"
"why aren't you done yet?"
"if they can do all this and run 3 other businesses why can't YOU?"
"no one cares what you have to think"
There is this terrible rabbit hole I find myself often staring down, like Alice about to fall into Wonderland. If I let myself fall down it, the cycle will continue tomorrow, worse, because that hesitation will just make it all the more built up, all the more...
Procrastination is a dirty word when you’re a groomer, especially if you're a business owner. If you procrastinate over doing tasks, then no one is left to complete them, which leads to a feeling of overwhelm, which leads to you questioning why you started your business in the first place. Sound familiar?
Business owners who also groom in their businesses have the added pressures of completing their clients in a timely manner and then all the day-to-day background work. A business takes SO much time after the dogs are done to run smoothly. Often in my case, procrastination is a synonym for laundry build up, paperwork over flow, growing list of clients to call back and stress at home. I'm literally one person and I can't do it all.
Put on your bite gloves to wrestle with your procrastination habits and find your motivation. I'd love to see your business implement these simple strategies. Just because they’re simple doesn’t mean they’re easy!...
Have you analyzed your customer service practices recently? It’s not enough these days to just be an outstanding groomer; if someone is unhappy with their groom, or can’t reach you with a question or for an appointment... They will be quick to bash you on social media or online review sites. Often these bad reviews are what people notice over the good reviews.
If you want to develop a reputation for being the “Danelle German”, or "Sue Zecco" of customer service, here are three tips that will ramp up your reputation:
1. Be Responsive
Frustration will set in quickly for customers who can’t get a quick answer to their questions or new appointment times. Have a process in place for answering emails or phone calls quickly and how to handle weekend inquiries. If you are grooming alone or have crazy days, have specific office hours, make them public on your website, have them listed in your email signature, and certainly mention those hours on...
No matter if you are a salon or mobile grooming business owner, have employees or groom solo you often bemoan the fact that your to-do lists are miles long... You wish you had more time in the day to get all your tasks done. Now let's add in the number of clients vying for your attention, the long days of backbreaking groomings and the stress can become overbearing. Even though we all have only 24 hours in each day, here are some strategies for working more efficiently so it feels like we’re gaining extra time.
1. Use the Time Blocking Method on Your Calendar
For those of you grooming one a pet at a time (like I do in my mobile unit) already get the concept. Time blocking simply means assigning a block of time to one particular client, project, or task. For instance, if you have to voicemail full of return calls, block that time off on your calendar and focus on those calls. If you need time to update your website or schedule out your month of...
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