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3 Tips That Made a Difference in My Own Pet Business

3-5 minute read

Are you running a business and it feels like your business is actually
running you? 

Hi, I’m River Lee of the Savvy Groomer, a business coach for the busy
pet professional and all I need is 3-5 minutes of your time to show you 3
tips that made a difference in my own pet business.

Tip 1- Basket It!
I know it seems weird but I’m telling you, organizing your loose items
into containers or baskets will make a huge difference. Consider what
your desk or shop currently looks like, having things put away will melt
away stress. The saying “a place for everything and everything in its
place” has a lot of merits. I personally have a place to place my keys
when I get home, otherwise, I will spend a few hours a day looking for
my keys. What do you often lose? What could you put away in a
basket that would allow you to find it quickly?

Tip 2- Prime Your Day By Setting Expectations
You don’t have to be a morning person to prime your day for success. I

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Starbucks Customers

A Starbucks grooming business focuses on high-end clients who may be more fussy but they are dealing with less of them.  They focus more time on customer service and making the client happy. These clients may, or may not require complicated, technical haircuts... but they DO require a solid haircut, no hack jobs will be accepted.

Customers may proclaim "do whatever you want", which is misleading because what they really want you to do is figure out the most flattering haircut on their dog.  High end clients vaguely expect you to magically know their preferences and ideals. When these customers have healthy boundaries they respect your time, and your schedule. They tend to work jobs where they are under a lot of time / pressure so luxury or convienant grooming options like Mobile, start to finish cage-free or grooming where their dog can go to daycare beforehand is generally best.

Depending on location I'd assume a shih tzu haircut would be $55 - $85 at this salon.

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McDonald's Coffee Customers


We all know these shops.  The chop shops.  The "sure you can come in now, or later, or whenever" shops.  The area's "oh God tell me you didn't pay someone to do that to your dog" shop.  Now, if this is your business model please remember it is not realistically a sustainable model.

McDonalds can sell a cup of coffee for $1 because they're trying to get you to buy other things.  Their $1 cup of coffee is called a "loss lead" which means they lose money on one item to get you in to hopefully buy more items.  If grooming is your main service, having a loss lead grooming operation is never going to last.  When you're grooming 2-3 dogs compared to Dunkin Donut's and Starbuck's one dog, you are burnt out waiting to happen.  

Petco and Petsmart use their grooming as a loss lead to sell their dog training, food and other retail.  That's how they can afford $10 - $15 bath specials.  The ONLY way this works is if the groomer is a Hobby...

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They're Not all your Customers


Starbucks.  Dunkin Donuts.  Mcdonalds.
They all sell coffee

The product is the same.  The branding, ideal client and price point is totally different.

Photo credit: Business Insider


Known for its high-end brand, elaborate lattes and particular customers. Standing in line the orders are for extra wet, no foam, red eye, breve, with soy or hold the whip lattes.

Dunkin Donuts    

Focusing on everyday people getting their coffee and getting to work. Medium Iced Regular, Large Hot Extra Extra, Double chocolate doughnut, Bacon Egg and Cheese on a Croissant. While recently they've added lattes; their main focus is the daily commuter getting their coffee and breakfast.


McDonald's coffee is known as "surprisingly good" for it's price point and the fact that it's, well, McDonalds. Hungry commuters or weary travelers can get a cup of coffee, a breakfast sandwich...

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